Rates

SERVICES
15 Minute Visit	$14 one pet
30 Minute Visit	$20 one pet
60 Minute Visit	$34 one pet
Overnight Visit	$75 all pets included
Pet Taxi	$25/half hour one pet
Farm Sitting	Call for Custom Pricing
House Sitting	$14
Key Pick up and Return	$12 each occurance
Return Call Service*	$5
Emergency Lock Out	$25
Clients who book daily dog walks 4 days per week (Mon-Fri) on a monthly basis are eligible for a 10% discount. Clients with more than 5 plants will be moved to custom pricing.

ADDITIONAL FEES
Additional Pet Fee	$2 per pet
If you are booking a vacation sit, this fee is charged for every pet in your home on every visit. Our additional pet fee has been kept intentionally low so that we can provide care to all pets at every visit. For clients with more than 5 pets, we do offer custom pricing.

Holiday Surcharge	$10 per visit
A Surcharge of $10 per visit will be added to your invoice should your visits span any of the following holidays: New Years Eve, New Years Day, Martin Luther King Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.

Key Pick up/Return Fee	$12 each occurance
Clients are not charged if key is provided during their Client Meeting

Last Minute Booking	$10
Clients who book sits with less than 24 hours notice are charged this fee.

2nd Set of Keys Made	$5
Zoo Sitters requires clients to provide us with two sets of keys. If only one set is provided, we will make a second set for you for a $5 fee.

Cancellations	See Policy Below

TIME BLOCKS

We offer pet sits during the following time blocks:

Morning: 7am - 9am

Late Morning: 10am - 12pm

Afternoon: 1pm - 3pm

Late Afternoon: 4pm - 6pm

Evening: 7pm - 9pm

Overnight: 10pm - 6am

Clients are welcome to request a specific time within any time block. Please note that this time may be shifted up to one hour before or one hour after depending on any emergencies we may encounter on other sits or the logistics of our daily schedule. We will always do our best to arrive by your requested time.

Cancellation Policy:

We realize plans do change and are happy to process any cancellations for you provided we are given 24-hour notice. If you do not give us 24-hour notice, you will be charged a cancellation fee as scheduling requires at least 24 hours to reassign sitters for lost work. This is full time work for many of our pet care professionals and if they don't work, they don't get paid. Cancellation fees are assessed according to the type of visit:

Vacation Clients Who Cancel Their Entire Vacation Sit with Less Than 24hr Notice: will be charged the first full day's fees. For example: If you had booked Fri (Afternoon and Evening), Sat (Morning, Afternoon and Evening) and Sun (Morning, Afternoon and Evening), you would be charged for three visits as that is your first full day of sits. It is often impossible to find replacement work due to such short notice. This is especially important since our sitters depend on the income from scheduled visits and often turn work away because of being booked.

Vacation Clients Who Return Early and Cancel The Remainder of Their Sit: There are no refunds or credits given for Early Returns. Once service begins, payment is due for the original dates scheduled.

Recurring Clients Who Book On a Monthly Basis and Cancel with Less Than 24hr Notice: will be charged a flat $10 fee for late cancellations. Last minute cancellations give a sitter no opportunity to find replacement work. Extreme weather cancellations will not be charged a fee as we appreciate your understanding that our sitters are put at risk driving and walking in dangerous weather conditions.

Clients who Forget to Cancel: Clients who forget to cancel and are home when the sitter arrives will be charged for that sit. Clients do however have the option to have the sitter complete the sit while they are there.

Holiday Cancellations: Because of their limited availability, any cancellations with less than four days notice for service on the following holidays: Easter, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Year's Day will result in a charge of 50% of the total invoice for your scheduled pet care.

All Prices are Subject to Change

*The Return Call Service is for clients who would like for us to resume sitting if they do not confirm their arrival home. This service is intended to ensure your pets are taken care of in cases of extreme emergency. We have programmed our system to allow clients to choose if they want the Return Call Service AND when they want their Return Call Service to kick in!

In the online system, there is an option when you book called Return Call Service. Clients can choose the date and time block by which we'd have to hear from them before engaging a sitter to visit their pets again. You can select this service every time we sit for you or just when you need it.

THE PROCESS

1. Clients select the date and time block for the Return Call Service from the online system when they book their sit. This would be the date and time by which we would need to hear from you before engaging a sitter to go to your home.

2. If we do not hear from you by the end of the time block you selected, we will call you, at the number(s) listed in your Client Profile to see how you'd like us to proceed.

3. If we do not get in touch with you, we will engage a sitter to get to your home as soon as possible and your normal sitting schedule will resume. Each sit after contact is attempted will be charged a Last Minute Fee of $10 in addition to the cost of the sit.

4. If we do not hear from you within 48 hours, we will begin to call your Emergency Contacts and make arrangements for your pets to go to your Evacuation Contact.

Sherlock