Rates

SERVICES
15 Minute Visit	$16 one pet ($2 each add'l pet)
30 Minute Visit	$22 one pet ($2 each add'l pet)
60 Minute Visit	$38 one pet ($2 each add'l pet)
Overnight Visit	$77 all pets included
Pet Taxi	$22 per 30 minutes (30 minute minimum) plus $.50 per mile to and from the location.
Farm Sitting	Call for Custom Pricing
House Sitting	$16
Key Pick up and Return	$12 each occurance
Return Call Service*	$5
Clients who book daily dog walks 4 days per week (Mon-Fri) on a monthly basis are eligible for a 10% discount. Clients with more than 5 plants will be moved to custom pricing.

ADDITIONAL FEES
Additional Pet Fee	$2 per pet
If you are booking a vacation sit, this fee is charged for every pet in your home on every visit. Our additional pet fee has been kept intentionally low so that we can provide care to all pets at every visit. For clients with more than 5 pets, we do offer custom pricing.

Holiday Surcharge	$10 per visit
A Surcharge of $10 per visit will be added to your invoice should your visits span any of the following holidays: New Years Eve, New Years Day, Martin Luther King Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Christmas Eve & Christmas Day.

Key Pick up/Return	$12 each occurance
Clients are not charged if key is provided during their Client Meeting

Last Minute Fee	$10
Clients who book sits with less than 24 hours notice are charged this fee.

2nd Set of Keys Made	$5
Zoo Sitters requires clients to provide us with two sets of keys. If only one set is provided, we will make a second set for you for a $5 fee.

Cancellations	See Policy Below

TIME BLOCKS

We offer pet sits during the following time blocks:

Morning: 7am - 9am

Late Morning: 10am - 12pm

Afternoon: 1pm - 3pm

Late Afternoon: 4pm - 6pm

Evening: 7pm - 9pm

Overnight: 10pm - 6am

Clients are welcome to request a specific time within any time block. Please note that this time may be shifted up to one hour before or one hour after depending on any emergencies we may encounter on other sits or the logistics of our daily schedule. We will always do our best to arrive by your requested time.

Cancellation Policy:

Vacation client who cancel their entire vacation sit with under 24 hour notice: will be charged the first full day's fees.

Vacation clients who return early and cancel the remainder of their sit: there are no refunds or credits for early returns.

Recurring clients who book on a monthly basis and cancel with less than 24 hour notice: will be charged a $10 cancellation fee per sit. Extreme weather cancellations are not charged a fee.

Clients who forget to cancel: clients who forget to cancel and are home when the sitter arrives will be charged for the sit. Clients do however have the option to have the sitter complete the sit while they are home.

Holiday Cancellations: Any cancellations with less than four days notice for service on the following holidays: Easter, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day will result in a charge of 50% of the total invoice for your scheduled pet care.

*The Return Call Service is for clients who would like for us to resume sitting if they do not confirm their arrival home. This service is intended to ensure your pets are taken care of in cases of extreme emergency. We have programmed our system to allow clients to choose if they want the Return Call Service AND when they want their Return Call Service to kick in!

In the online system, there is an option when you book called Return Call Service. Clients can choose the date and time block by which we'd have to hear from them before engaging a sitter to visit their pets again. You can select this service every time we sit for you or just when you need it.

RETURN CALL SERVICE - PROCESS

1. Clients select the date and time block for the Return Call Service from the online system when they book their sit. This would be the date and time by which we would need to hear from you before engaging a sitter to go to your home.

2. If we do not hear from you by the end of the time block you selected, we will call you, at the number(s) listed in your Client Profile to see how you'd like us to proceed.

3. If we do not get in touch with you, we will engage a sitter to get to your home as soon as possible and your normal sitting schedule will resume. Each sit after contact is attempted will be charged a Last Minute Fee of $10 in addition to the cost of the sit.

4. If we do not hear from you within 48 hours, we will begin to call your Emergency Contacts and make arrangements for your pets to go to your Evacuation Contact.

Sherlock